About the Role
We are looking for a friendly and professional Customer Relations Officer to be the face of The REMEDY. This person should have great communication skills, a warm personality, and be able to handle front-desk tasks smoothly. The role includes welcoming customers, managing appointments, and making sure every guest has a top-quality experience from start to finish.
Key Responsibilities
- Warmly greet clients upon arrival and ensure a welcoming atmosphere
- Manage appointment scheduling, confirmations, and follow-ups
- Handle inquiries via phone, email, and social media in a professional and timely manner
- Keep client records accurate and up to date
- Assist in administrative tasks, such as lead management and inventory management
- Ensure the reception and waiting areas are always clean, organized, and presentable
- Provide personalized service to ensure every customer has an exceptional experience
Requirements
Experience in customer service or as a receptionist, ideally in luxury hospitality, healthcare, or wellness is a plus but we welcome fresh graduates :)
Excellent verbal and written communication skills in Thai and English
Ability to multitask, and stay organized
Tech-savvy, comfortable using scheduling software, CRM systems, etc.
A passion for wellness, health, and customer service
Flexibility to work evenings, weekends, and public holidays
About the Company
The REMEDY is a premium physical therapy clinic located in J Avenue, Thonglor. We cater to individuals who value exceptional care and personalized treatment. We specialized in non-invasive pain relief solutions to help customers regain comfort, mobility, and quality of life.
Our mission is to alleviate pain, restore movement, enhance performance, and promote long-term well-being through expert care and innovation techniques.