Frequently Asked Questions

What exactly do you do at The Remedy Physio?

We’re a physiotherapy clinic — but not the cold, clinical kind. We treat pain, improve mobility, and help you move better through personalized, expert care. Think of us as your health partner, not just a treatment pit stop.

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Do I need a referral to book an appointment?

No! You can come straight to us. Whether you’re dealing with back pain, prepping for a marathon, or just want to feel looser after long office hours — you’re welcome.

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What kinds of issues do you treat?

Office syndrome, lower back pain, neck stiffness, knee problems, frozen shoulder, scoliosis, sports injuries — and more. If it hurts, moves weird, or isn’t moving at all, we’ll take a look.

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Is it going to hurt?​

We won’t lie — sometimes it’s a little uncomfortable (tight muscles). But our therapists are skilled at knowing how far to go and when to ease up. You’ll feel safe and supported the whole time.

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What should I wear?

Comfortable clothes you can move in — like gym gear or loose pants and a t-shirt. No need to get fancy. We also have a change clothes you can change into for convenience. 

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How long is a session?

Most sessions are about 50–55 minutes. But if you need something more tailored, we’ll let you know during your assessment.

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How do I book?

​Easy — you can call us, message us, book online or just walk in! Whichever works for you.

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Do you offer packages or memberships?

Yes! We have flexible plans for those who want regular care or are on a longer recovery journey. Just ask us and we’ll help you find the right fit.

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Where are you located?

We’re right in the heart of Thonglor, inside J Avenue on the 3rd floor. Easy to find, even easier to return to.

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Is the first consultation really free?

Yes — and no strings attached. We just think it’s important you feel confident and comfortable before committing to anything.

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Do you accept insurance?

We currently operate on a self-pay basis. However, we’re happy to provide detailed receipts and documentation if you’d like to claim reimbursement from your insurance provider. Just let us know what you need.

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​Can I use company health benefits or wellness programs?

Yes — many of our clients use company-provided wellness budgets or health benefits. We’re happy to issue tax invoices or supporting documents for reimbursement. If you're unsure, check with your HR team or let us assist you.

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​Do you offer post-operative rehabilitation?

Absolutely. Whether you’re recovering from joint surgery, spinal procedures, or soft tissue repairs, we’ll create a personalized rehab plan to support healing, restore strength, and get you moving confidently again.

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How soon after surgery can I begin physiotherapy?

That depends on your procedure and your surgeon’s guidance. In many cases, early-stage physiotherapy begins within days to promote circulation and prevent stiffness. If you’re not sure, we’re happy to coordinate with your medical team.

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Can you help with long-term recovery after surgery?

Yes — we don’t just focus on short-term healing. Our approach supports you through every stage of recovery, from regaining mobility to rebuilding strength and preventing re-injury.

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